Paid but Pro didn't unlock?

Purchases fail in a few distinct ways, and Tollgate tells you which one you hit rather than shrugging. Here is what each message means and what to do.

“That didn’t go through. We haven’t charged you.”

The purchase failed before completing. No money moved. Common causes: a payment method Apple could not charge, a network drop mid purchase, or an App Store hiccup. Check Settings → your name → Payment & Shipping if it repeats, then try again. Nothing to clean up.

You cancelled the purchase sheet

Nothing happens, on purpose. No charge, no nag, no guilt modal. The paywall closes and the free tier continues being free forever.

“Your payment went through, but Pro didn’t unlock.”

The rare and annoying one: Apple confirmed the charge, but the entitlement did not land on your device in that moment. Your money is not lost, the record of the purchase is safely attached to your Apple ID. To reconnect it:

1. Tap Restore purchases (on the paywall or in Settings). This re-asks Apple for your purchase record and almost always resolves it on the spot.
2. Still locked? Check your connection and restore again a minute later. The App Store side can lag briefly after a purchase.
3. Still locked after that? Email us with the rough time of purchase. This is a top priority category of support mail, because “charged but locked” is the one state we refuse to leave anyone in. If it truly cannot be fixed, Apple’s refund process is the backstop, and we will say so plainly rather than leave you hostage.

“Store unreachable”

The paywall could not load prices from the App Store at all, so no purchase was possible and nothing was charged. Tollgate keeps working meanwhile. Try again when your connection settles.