TOLLGATE
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HELP CENTER
What do you need?
Short articles, honest answers. If yours isn't here, email is one tap away.
START HERE
The shield isn't appearing
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The unlock button just closes the app
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Getting started
Setup, the two permissions, and how the gate actually works.
What is Tollgate and how does the gate work?
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Setting up Tollgate in 60 seconds
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Why does Tollgate ask for Screen Time access?
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Why does Tollgate ask for notifications?
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Choosing which apps to guard
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Picking your allowance and topic
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The gate & the quiz
Shields, tolls, wrong answers, and walking away.
What happens when your time runs out
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Answering the toll
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What happens when you get it wrong?
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Walk-aways: closing the phone counts
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Switching topics
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Does Tollgate work offline?
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Found a bad question?
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Troubleshooting
The shield not showing, the button not unlocking, and every fix we know.
The shield isn't appearing
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The unlock button just closes the app
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"Guard didn't restart" on the home screen
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The app picker won't open or loses my picks
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Screen Time access got turned off
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The shield looks plain or lost its styling
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Restarts, reinstalls, and what survives
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Pausing the guard for today
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Downtime, Focus modes, and other blockers
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Stats, streaks & receipts
How your numbers are counted and how to share them.
How your stats are counted
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How streaks work
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Sharing your weekly receipt
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Your full history
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The Sunday summary notification
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Tollgate Pro & billing
Free vs Pro, subscriptions, restores, and refunds.
What's free and what's Pro
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Managing or cancelling your subscription
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Restoring purchases
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Paid but Pro didn't unlock?
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Refunds
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If your subscription lapses
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Privacy & your data
What leaves your phone (almost nothing) and how to delete it.
What data leaves your phone (almost nothing)
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Why we can't see which apps you guard
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No account, no sign-in
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Deleting your data
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Requirements & compatibility
What Tollgate runs on today, and what is coming.
What Tollgate runs on
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Android, iPad, and what's coming
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Can I put this on my kid's phone?
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Still stuck? Email us. A person reads everything.
hello@thetollgate.app →