TOLLGATE
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HELP CENTER
Troubleshooting
The shield not showing, the button not unlocking, and every fix we know.
The shield isn't appearing
Every reason iOS skips a shield, in the order worth checking. Same checklist the app runs.
The unlock button just closes the app
That means notifications are off. Ten seconds to fix.
"Guard didn't restart" on the home screen
Your setup is fine. iOS refused the timer. Here is the escalation path.
The app picker won't open or loses my picks
The picker sheet belongs to Apple, and it has moods. Here is how to work around them.
Screen Time access got turned off
What the "Guard inactive" state means and the 20 second re-grant.
The shield looks plain or lost its styling
Gray system shield instead of the gold one? Cosmetic, and a reinstall usually cures it.
Restarts, reinstalls, and what survives
Reboots cost nothing. Reinstalls reset stats but never your subscription.
Pausing the guard for today
A real off switch that turns itself back on at midnight.
Downtime, Focus modes, and other blockers
How Tollgate coexists with the rest of your restraint stack.
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