TOLLGATE
← All articles
HELP CENTER

Troubleshooting

The shield not showing, the button not unlocking, and every fix we know.

The shield isn't appearingEvery reason iOS skips a shield, in the order worth checking. Same checklist the app runs.The unlock button just closes the appThat means notifications are off. Ten seconds to fix."Guard didn't restart" on the home screenYour setup is fine. iOS refused the timer. Here is the escalation path.The app picker won't open or loses my picksThe picker sheet belongs to Apple, and it has moods. Here is how to work around them.Screen Time access got turned offWhat the "Guard inactive" state means and the 20 second re-grant.The shield looks plain or lost its stylingGray system shield instead of the gold one? Cosmetic, and a reinstall usually cures it.Restarts, reinstalls, and what survivesReboots cost nothing. Reinstalls reset stats but never your subscription.Pausing the guard for todayA real off switch that turns itself back on at midnight.Downtime, Focus modes, and other blockersHow Tollgate coexists with the rest of your restraint stack.
Still stuck? Email us. A person reads everything.hello@thetollgate.app →